Requests for Quotation - RFQs may be sent via email or fax. Please include as much information as possible regarding your requirement and application. A formal written quotation detailing specifications, pricing, lead time and terms will be submitted as quickly as possible upon receipt of your detailed RFQ. Quote will be in US dollars, FOB New Cumberland , PA USA.

Orders - Upon receipt of a valid written P.O., manufacturing will commence and an order acknowledgement will be sent out confirming pricing, specification, lead time and terms.

Returns - Should a product require repair whether within the warranty period or not, please submit a fax request for a Return Merchandise Authorization (RMA) number via fax to our quality assurance manager @ 717-774-6799 which should include TCI model number, serial number and a detailed description of the problem and test conditions. An RMA form will be faxed back to you to be included with the returned product. Products returned without the proper RMA paperwork or are returned Freight Collect may not be accepted.

Warranty - TCI warrants it's products to be free of defects caused by poor workmanship and/or faulty materials for a period of one year from date of manufacture.

Exporting - For export orders, country, end customer and application may be required prior to acceptance of purchase orders. Only orders from countries that are approved by the US Govenrment will be acceptable. Requests for quotation will be accepted directly or through our designated export representatives (if applicable).